Apple has acknowledged ‘sticky’ keyboard issue on MacBooks, offering a resolution

Apple has started a Keyboard Service Program for owners of a MacBook or MacBook Pro. Which may have the following issues; Letters or characters repeat unexpectedly, Letters or characters do not appear or key(s) feel “sticky” or do not respond in a consistent manner.

Those affected by the issue will be able to get their keyboard examined. If there is an issue present then you will be able to have one or more keys or the whole keyboard replaced.

You can get the issue resolved by:

  • Finding an Apple Authorized Service Provider.
  • Making an appointment at an Apple Retail Store.
  • Mailing your device into the Apple Repair Center.

For users who were experiencing the issue and paid for a repair, you will be able to receive a refund for the full cost of the repair carried out. As long as your device is eligible and it’s within 4 years from the date of purchase then you should be able to get a refund from Apple.

An Apple spokesperson confirmed the issue in a statement to 9to5Mac:

Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.

Eligible Models for repair:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

Article written by:

Kain Monty is Appleosophy’s Executive Editor. He manages a team of highly-skilled writers and their day-to-day operations. Kain has assisted Appleosophy with many other projects.

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