MacBook keyboards can now be repaired in-store with “next-day” turnaround time


Apple is changing the way it handles repairs of MacBook and MacBook Pro keyboards. Instead of shipping units off for repair to off-site Apple repair centers, MacBook keyboard repairs are now available for in-store repairs.

Apple sent a memo to Apple Store employees last week and it was obtained by MacRumors.

The memo was titled “How to support Mac customers with keyboard-related repairs in store,” and it said the following:

Most keyboard-related repairs will be required to be completed in store until further notice. Additional service parts have been shipped to stores to support the increased volume.

These repairs should be prioritized to provide next-day turnaround time. When completing the repair, have the appropriate service guide open and carefully follow all repair steps.


Image Credit: Apple