Apple has provided a few ways so you can get this issue fixed if your iPhone 8 does have a manufacturing defect.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support to arrange mail-in service via the Apple Repair Center.
Apple does note that they may restrict or limit repair to the original country or region of purchase. This program doesn’t extend the standard warranty coverage of the iPhone 8. The program covers affected iPhone 8 devices for 3 years after the first retail sale of the unit.
Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge.
Affected units were sold between September 2017 and March 2018 in Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.
If your iPhone 8 has an eligible serial number, Apple will repair it, free of charge. Use the serial number checker below to see if your device qualifies for this program.