According to an internal document sent out to repair staff, the company has identified an issue with the main logic board in 2018 MacBook Air’s. The document was obtained by 9to5mac.
“Apple’s memo to repair staff notes that it has identified “an issue” with the main logic board specifically in Retina, 13-inch, 2018 MacBook Air models with certain serial numbers. Apple will be emailing customers with machines with the serial numbers they’ve identified as being affected, otherwise customers can take their machine to Apple Stores or authorized repair staff to have their devices checked out.”
“Apple’s documents list symptoms as issues with “power,” but do not elaborate on what problems users are experiencing exactly. A quick search online for problems with the 2018 MacBook Air logic board shows reports back to when the device first launched with some users’ machines not able to power on at all.”
The company has not publicly announced the program on it’s support website under “Exchange and Repair Extension Programs” webpage where Apple lists recalls and service programs.
For MacBook Air users that experience this issue, the company will be offering the program for four years from the original purchase date. Users that might be experiencing this issue can take their MacBook Air to Apple Stores or a Apple Authorized Service Provider.
Author: Holden Satterwhite
Founder of Appleosophy and Redfruit Media. Twitter: @hesatter
