Recently, Midwest internet provider Suddenlink Communications has upgraded itself and is now supporting Apple Business Chat for customers.
This means that customers can access the company’s customer service without having to call a traditional customer service phone line. Instead, it can be done through iMessage on the iPhone, iPod Touch, iPad, Apple Watch, and Mac.
The best way to access this feature is to look for Suddenlink on Apple Maps. When you find a nearby location, tap on it in Apple Maps and you will see a Messages icon that when tapped will enable you to message the company service so they can assist you through text messaging.
One aspect of this that could help customers is reporting issues like outages or if they need to set up an appointment to have their modem or router serviced by Suddenlink in person.
There is no extra charge to use this service through iMessage.
However, please note that you will not receive a text back through iMessage if the company’s customer service is not open at that time.
Other companies this year have also added the ability for customers to contact them through Apple Business Chat such as Kohl’s, Dick’s Sporting Goods, and Slumberland Furniture.
Suddenlink is based out of St. Louis, Missouri and services states like Missouri, Texas, Arkansas, Louisiana, North Carolina, West Virginia, and states out in the western United States such as Arizona.
What are your thoughts on Suddenlink adding support for Apple Business Chat? Comment below or let us know on Twitter at @appleosophy.