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Apple Support Document Tells Users to Restore iPhone and Apple Watch to Fix GPS Bug

Apple published a new support document on Wednesday that offers solutions for a bug causing workout GPS data to go missing or completely not working for Apple Watch users running iOS 14 and watchOS 7.

The problem was first discovered last week when users found their GPS data for recent workouts were missing on Apple’s Workout app and third-party workout/tracking apps like Strava.

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Apple’s support document outlines an extreme solution to this issue. They recommend restoring your Apple Watch and iPhone from an iCloud backup to resolve the bug. Apple’s document says to first unpair the Apple Watch which creates a backup on the paired iPhone, then are instructed to create or update an iCloud backup, verifying that health data is enabled. After completing the following steps, users are instructed to reset their device and restore it from the backup created earlier.

The method is also recommended for the following symptoms:

  • Your workout route maps are missing in the Fitness app on iPhone for previous GPS-enabled workouts from your Apple Watch.
  • The Activity, Heart Rate, or other health-related apps fail to launch or load data on your Apple Watch.
  • The Fitness app or Health app fail to launch or load data on your iPhone.
  • The Health app or Fitness app is reporting an inaccurate amount of data storage on your iPhone.
  • The Activity app is reporting an inaccurate amount of data storage on your Apple Watch.
  • Your environmental sound levels data or headphone audio levels data from Apple Watch is missing in the Health app on iPhone.
  • Increased battery drain on your iPhone or Apple Watch.

Apple has not provided a statement on the current issue or whether the issue has been resolved in iOS 14.0.1 or watchOS 7.0.1.

Let us know if you have faced any issues with watchOS 7, iOS 14, and GPS data on Twitter at @appleosophy

Holden Satterwhite
Author: Holden Satterwhite

Holden Satterwhite is the CEO and Founder of Appleosophy Media. He manages a team of highly-skilled workers that love apple and their day-to-day operations. Holden loves collecting Apple products and lives in Austin, TX.

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